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Method
A method is a systematic or established procedure for accomplishing something.
Modality refers to the pathways through which people consume information. This can refer to sensory pathways, such as seeing and hearing information, or the delivery method, such as hybrid or remote.
Neuro linguistic programming is a pseudoscientific claim that posits there is a connection between neurological processes, language, and behavioral patterns learned through experience and that these can be changed to achieve specific goals in life.
The net promoter score is a metric that assesses customer experience, including how likely it is that a customer would recommend the product or service, and helps estimate business growth.
Neuroplasticity refers to the ability of neural networks in the brain to change through growth and reorganization, meaning that through neuroplasticity, the brain can function differently than it previously did.
Organizational development (OD) are the efforts of an organization to make changes in processes, practices, and systems to improve the organization's performance and culture.
Offboarding is the separation process between an employee and a company through resignation, termination, or retirement. It might include events such as transferring knowledge or duties, communicating the separation, collecting any equipment or deactivating access, or conducting an exit interview.
Onboarding refers to welcoming and integrating a new employee to their organization.
Onboarding is also used in customer education to describe providing customers with basic knowledge of a product or service.
Order taker is a word used in learning and development to describe someone who designs and develops training or learning experiences without doing a proper needs assessment and typically coming into the L&D department by the request of a stakeholder who has no background in L&D. It is meant with a negative connotation, likening training to fast food and implying that training developed this way is low quality.
Organizational psychology is the study of human behavior in the workplace. It is also referred to as Industrial Organizational Psychology, or I/O psychology, for short.
Performance consulting is a practice that takes a systems approach to identifying performance issues in an organization and creating solutions to solve those problems.
Performance management refers to how a supervisor or manager monitors and assesses an employee's work throughout the year and provides feedback on their progress and ability to achieve outcomes.
A term coined by Maslow, positive psychology refers to the field of psychological theory and research that focuses on psychological states, individual traits or character strengths, and social institutions that enhance subjective well-being and make life most worth living.
Professional development is the continuous upskilling and training of employees so that they can be successful in their roles or achieve promotions within their organization.
A project sponsor is typically a member of senior management, who is responsible for the success of a project and provides the necessary guidance and resources to the project team throughout the lifecycle of the project.
Psychological safety, at work or in a professional environment, is when people feel comfortable bringing their full, genuine self to work and when they feel comfortable sharing ideas, asking questions, sharing concerns, or making mistakes and owning up to those mistakes.
Push and pull learning refer to how content is delivered to the audience. Push learning is where the audience is told how much, when, and where to learn -- the learning is pushed out to the user. Pull learning is where the audience is able to access the information they need, when they need it -- the learning is available to be pulled on demand.
A question bank is a collection of assessment questions that are stored so they can be used repeatedly, typically used in eLearning design and as a feature of many rapid authoring tools.
Rapid Prototyping is the process of creating a preliminary version quickly in order to test its validity. It is also the name of an instructional design model created by Tripp and Bichelmeyer.
Remote working is when an employee does not commute to a central office location but works from somewhere else, generally from their home but sometimes from anywhere.
Created by Dr. Michael Allen, the Successive Approximation Model (SAM) is an instructional design model based on ADDIE but is considered agile because the design and development stages are each iterative.
SCORM stands for Sharable Content Object Reference Model and is a set of technical standards for eLearning that allow eLearning to communicate with the learning management system (LMS).
According to Ruth Colvin Clark, scenario-based learning is an instructional environment in which participants solve carefully constructed, authentic job tasks or problems.
Self-Determination Theory states that people are motivated to change by three psychological needs: autonomy (the need to feel in control of their life), competence (the need to master their environment), and relatedness (the need to make connections and feel belonging).
A skills framework defines the knowledge, skills, and abilities needed for every role within an organization so the organization can have a shared understanding of the skills expected.
A steering committee is an advisory group that oversees and manages progress on an organizational project and makes decisions about the direction of the project.
Stock refers to something available for use or sale. In learning and development, you might hear terms like stock photos, stock videos, or stock assets, which refer to multimedia assets that can be used for learning projects for free or for a fee.
A storyboard is a visual representation that uses panels for descriptions, dialogue, and illustrations or images. They are used to design a learning experience and present the idea to stakeholders.
Strategy is a general plan to achieve one or more long-term goals. In learning and development, strategy can refer to how the learning and development team is staffed, the processes they use to create learning projects, or the ways in which learning is communicated to the audience.
Succession planning is the process of identifying talent within the organization and upskilling them so that they can fill critical leadership roles when someone leaves.
A summative assessment is a planned, structured assessment at the end of a learning experience, often used to check for understanding and progress toward learning goals so that the instructor knows if the learning experience was successful.
Systems thinking is a holistic way of looking at a problem that examines the big picture and how things are connected and interrelated, as opposed to breaking something down into its parts.
Talent acquisition refers to the screening, sourcing, identifying, interviewing, and hiring of candidates within an organization and any processes related.